Client resources
Phone numbers for WorkSafeBC, ICBC, Veterans Affairs and other funders, plus free services for pain, brain injury, anxiety, mental health and caregivers. Your CTC clinician can help you work out which ones fit.
Your case manager, recovery specialist or claim owner is your first contact for approvals and questions about your file. Use these lines to start a claim, find out who is handling it, or get support. We are not connected with these organizations. Details checked November 2026.
Free, 24/7 support anywhere in Canada for anyone thinking about suicide or worried about someone.
Free 24/7 counselling and crisis support for Indigenous people across Canada, by phone or online chat.
Free health advice by phone from nurses, pharmacists, dietitians and exercise professionals, any time of day. In an emergency, call 9-1-1.
Call 8-1-1 (7-1-1 for deaf and hard of hearing)
Report a workplace injury, check your claim status or get your case manager's contact details.
Call 1-888-967-5377 (604-231-8888 in the Lower Mainland), Monday to Friday, 8 am to 6 pm
For injured workers and their families in emotional crisis. Independent crisis counsellors answer 24/7, and you don't need a claim to call.
What we provide for injured workers and how a referral from your case manager works.
Report a crash or injury claim, or get help reaching your recovery specialist. You can also report online, 24 hours a day.
Call 1-800-910-4222 (604-520-8222 in the Lower Mainland), daily, 8 am to 8 pm
Start with your recovery specialist, then a claims manager. ICBC's Fair Practices Office can review how your claim was handled.
Rehab after a crash under Enhanced Care, what is pre-approved and how we bill ICBC directly.
Questions about VAC benefits, services and your file. There are VAC offices in Kelowna, Vancouver and Victoria.
Call 1-866-522-2122 (1-866-522-2022 en français), Monday to Friday, 8:30 am to 4:30 pm
Free, confidential 24/7 support from a mental health professional for Veterans, former RCMP members and their families.
Community rehab, counselling, equipment and home safety for Veterans across BC.
First Nations health benefits in BC, including medical supplies and equipment, medical transportation and mental health counselling.
Call 1-855-550-5454, Monday to Friday
For people hurt at work in Alberta, including our Calgary clients. Claims questions and help reaching your case manager.
Call 1-866-922-9221 (403-517-6000 in Calgary), Monday to Friday, 8 am to 4:30 pm
Call the number on your benefits card or claim letter. Our fees and funding page explains who pays for what.
Services we often point clients and families to, alongside the care we provide. Local groups, such as your regional brain injury association, are listed on each location page.
Free information, resources and support by phone or text for people living with pain and their families. Leave a message and staff call back on weekdays. Not a crisis line.
Free phone coaching for BC adults with chronic pain, to set and work toward self-management goals. Needs a referral from a health professional, which your CTC clinician can help with.
A free, self-paced online program from Pain BC for learning about pain and building self-management skills in your own time.
Free, evidence-based tools for managing anxiety, including the MindShift CBT app for iPhone and Android and online self-help programs.
A free skill-building program for adults and youth 13 and over with low mood, mild to moderate depression, anxiety or stress, with or without a coach.
Plain-language information, self-tests and resources on mental health and substance use from BC's mental health partner agencies.
The provincial association for acquired brain injury, with information, events and help finding services across BC.
Free concussion information and recovery guides for patients, families, workplaces and schools, from the BC Injury Research and Prevention Unit.
Regional societies run support groups, life skills and caregiver programs. Find yours on the page for your area.
Free information and support for people with spinal cord injury or other physical disabilities, their families and providers.
Call 1-800-689-2477 or text 778-247-2477
Peer support, exercise, communication and education programs for stroke survivors, in communities across BC and online.
Phone support, information and referrals for anyone caring for a family member or friend.
Call 1-877-520-3267, Monday to Friday, 8:30 am to 4 pm
Free help applying for disability benefits, the Disability Tax Credit and the RDSP, plus a free disability law clinic. By appointment.
Free 24/7 health advice and navigation by phone for Albertans, including rehabilitation advice.
Free, confidential 24/7 phone support, crisis help and referrals for Albertans.
A 24/7 crisis line plus free short-term counselling for youth, adults, couples and families in the Calgary region.