Home / What to expect
For clients
Your insurer, employer or case manager has asked us to work with you. This page explains the first steps, so you know what to expect.
Who we are
Creative Therapy Consultants is a community rehabilitation company. Our occupational therapists, kinesiologists, counsellors and vocational rehabilitation specialists work from 12 offices across BC and Alberta. We have been doing this since 1986, and the company is employee owned.
We'll call you first
Someone from our team will contact you within 1 business day of receiving your referral to introduce themselves and book your first appointment. If you miss the call, call us back at 1-888-880-3222.
Your first appointment
We meet you where it works best for you: at home, in your community, at one of our offices or online. We'll talk about what has changed for you and what matters most, and set goals together.
What to bring
Any medical records, treatment history or other information about your injury or condition that you have. Don't worry if you don't have much; we can work with what you have.
Who pays
When your funder, such as WorkSafeBC, ICBC or your insurer, approves our services, they pay us directly for that work.
Reaching your clinician
Your clinician will give you their direct phone number and email at your first appointment. You can also call our office at 1-888-880-3222 and we'll pass on your message.
Your privacy
We collect only the information we need to provide your services, and we never sell personal data. Reports about your progress go to the organization that referred you. Read our privacy policy.
Call us. We're happy to help.