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For referrers

Referral partner resource centre

Everything physicians, case managers, adjusters, lawyers and employers need to refer a client to CTC: who we help, how a referral works, what to send us and who to call. We contact every client within 1 business day.

CTC occupational therapist meeting with a client

Referral pathways

Pick your role for referral details, services and reporting specific to your program.

Physicians and nurse practitioners: your patients can be referred through their funder, or call us at 1-888-880-3222 to talk through private-pay options.

How a referral works

1. Send the referral. Use the online referral form, email referrals@creativetherapyconsultants.ca or call 1-888-880-3222.

2. We contact the client within 1 business day and book the first visit, at home, at work, in the community, online or at one of our offices.

3. Assessment and plan. The clinician assesses the client and sets goals with them.

4. You stay informed. Reports and updates go to you in the format your program requires, and you can reach the clinician directly.

What to includeThe client's name, phone and address. Claim or file number and funder. What has been approved. The reason for referral and any diagnosis. Services you are requesting. Relevant medical or previous rehab reports. Preferred language and any safety concerns for home visits. If something is missing, send what you have and we will follow up.Online referral form

Service guides

What each service includes, who it suits and how it is reported.

Questions referrers ask

Who can refer a client to CTC?

WorkSafeBC case managers, ICBC recovery specialists and adjusters, Veterans Affairs Canada case managers, long-term disability insurers, employers, lawyers and physicians all refer to us. Clients paying privately can contact us directly.

How quickly will you contact my client?

Within 1 business day of receiving the referral. The client gets their clinician's direct phone number and email.

Which areas do you cover?

We have 12 offices across BC and in Calgary, and our clinicians travel to smaller communities around each one. See our locations for the towns each team covers.

Do you bill ICBC directly?

Yes. For ICBC clients we provide rehabilitation under Enhanced Accident Benefits and bill ICBC directly.

Can I refer for more than one service?

Yes. Occupational therapy, kinesiology, counselling and vocational rehabilitation can all run under one referral, with one team coordinating the file.

What if I am not sure which service my client needs?

Call 1-888-880-3222 and describe the situation. We will tell you what fits and what to put in the referral.

Related services

Ready to refer? It takes two minutes.